Store Sales Policies

Refund Policy –  Money-Back Guarantee


Online Purchases in Canada


ALL CLEARANCE AND SALE ITEMS DO NOT QUALIFY FOR THE MONEY BACK GUARANTEE

If you are not 100% satisfied with your purchase then please contact customer service at care@thekarenproject.ca or call 1-844-807-0245

Product must be returned within 45 days after purchasing and MUST include the sales receipt as your “proof of purchase”.  (NO EXCEPTIONS)

Please include a brief note explaining why you are returning it with the full name and mailing address of the person for whom the cheque should be made out to.

Online and customers will have their refund processed via the method of payment used at time of purchase.

RETURN TO:

Blugenics Innovations Inc.
23C York Street
Sackville, NB  E4L 4R3
Canada

All return shipping costs, as well as duties and taxes for International orders and returns, are the responsibility of the customer. Shipping charges will not be refunded.  Products returned will be subject to a 10% restocking fee, based on the product returned, or minimum charge of $10.  

PROOF OF PURCHASE IS REQUIRED FOR ALL REFUNDS AND RETURNS. Refund requests where no proof of purchase is provided will not be accepted and or processed. We apologize for any inconvenience this may cause.

Our money-back guarantee is limited to FIRST PURCHASES ONLY.

ALL CLEARANCE AND SALE ITEMS ARE CONSIDERED FINAL SALES

Retail Purchases (Canada)

If you are not 100% satisfied with this product, then simply return it to the store where purchased.  Product must be returned within 30 days after purchasing and MUST include the sales receipt as your “proof of purchase”. 

 

Shipping Policy

Blugenics Innovations Inc. is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. A replacement shipment will NOT be sent out until the original has been returned to and received by us.

If a package is returned to Blugenics Innovations Inc. due to an incorrect or incomplete shipping address provided by a customer, the customer will be charged a fee of up to $25 to cover the return shipping and redelivery costs. If the customer decides not to pay this fee, then Blugenics Innovations Inc. will refund their order, and a note will be made that the fee is to be paid before any subsequent order will be released.


Canadian Online Orders – Shipping Corrections

If an online order has been entered with incorrect address information, please contact us as soon as possible to make the necessary corrections.

In some circumstances, we can correct this prior to the parcel being sent out.

CONTACT: Customer Care at care@thekarenproject.ca or call 1-844-807-0245



International Shipping

For orders originating outside of the United States or Canada, please contact shipping@blugenics.com for shipping options and/or availability.